Terms and Conditions
These Terms and Conditions apply to your use of the rtd website and every order placed with Retail Trade & Domestic Limited. The following sets out the terms and conditions that apply to your order. Herein, retail trade & domestic limited will be referred to as “RTD”
Our Contract with you
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us. Please note that we reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.
We rely on a computer system for our stock control. Occasionally, this system is inaccurate, If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.
We try to specify accurate dimensions for every product listed on RTD. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
This website is only for delivery of products to customers in mainland UK addresses. We cannot deliver to the channel islands, isle of man, Orkney, Shetland and Scottish islands, bfpo addresses, Northern Ireland or the republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery. In some case we will be unable to delivery large items or items containing glass to Scotland. Should this happen we will let you know and provide you with a full refund.
The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.
Occasionally something will happen out of our control that closes roads, like floods, snow or other adverse weather conditions or things like, sporting events which result in closed roads or a van breaking down. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer.
There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. where applicable, you may cancel your order in accordance the 14 day policy.
If Products are Faulty
If your product becomes faulty please let us know immediately. We reserve the right to request an enginee to inspect the item on-site to find out whats wrong and if it can be easily fixed. If it cannot, a replacement unit will be offered.
The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour. In some cases, it may be extended to 2, 5 or even 10 years by the manufacturer. You may need to register to qualify for these promotions.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Things Beyond Our Control
How We May Use Your Personal Information
If you have a complaint about RTD you can contact us as follows:
By writing us a letter:
RTD, Unit 6,
By phone or email and we'll get back to you within 48 hours.