Terms and Conditions

These Terms and Conditions apply to your use of the rtd website and every order placed with Retail Trade & Domestic Limited. The following sets out the terms and conditions that apply to your order. Herein, retail trade & domestic limited will be referred to as “RTD”


Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you.  Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.  Please note that we reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.


Availability

We rely on a computer system for our stock control. Occasionally, this system is inaccurate, If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.


Website Information

We try to specify accurate dimensions for every product listed on RTD. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.


Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

Prices

All the prices we display show include VAT and exclude delivery and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the website. 

Payment

We accept more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know. We are currently unable to accept American Express. 

Delivery

This website is only for delivery of products to customers in mainland UK addresses. We cannot deliver to the channel islands, isle of man, Orkney, Shetland and Scottish islands, bfpo addresses, Northern Ireland or the republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery. In some case we will be unable to delivery large items or items containing glass to Scotland. Should this happen we will let you know and provide you with a full refund.

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property.  In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.


Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods, snow or other adverse weather conditions or things like, sporting events which result in closed roads or a van breaking down. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.


Cancellation

If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Where you have not used the product and it is returned in the original packaging you will receive a full refund. Your refund will be made within 14 days of collection of the appliance.
To cancel a product and request collection please contact us. Please note you will be liable for any returns costs.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. where applicable, you may cancel your order in accordance the 14 day policy.


If Products are Faulty

If your product becomes faulty please let us know immediately. We reserve the right to request an enginee to inspect the item on-site to find out whats wrong and if it can be easily fixed. If it cannot, a replacement unit will be offered. 

The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour. In some cases, it may be extended to 2, 5 or even 10 years by the manufacturer. You may need to register to qualify for these promotions.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.


Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

How We May Use Your Personal Information

We will use the personal information you provide to us to:
Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
Telephone calls may be recorded for training and monitoring purposes.
If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

Complaints

If you have a complaint about RTD you can contact us as follows:

By writing us a letter:

RTD, Unit 6,

Falcon Park.

Luckyn Lane,

Basildon,

SS14 3AL

By phone or email and we'll get back to you within 48 hours.