Refunds & Retuns

4. RETURNS, REFUNDS AND CANCELLATIONS
4.1 UNDER THE CONSUMER CONTRACTS REGULATIONS 2014 YOU HAVE THE RIGHT TO CANCEL AT ANY TIME PRIOR TO THE DELIVERY
OF THE ITEM(S) AND UP TO 14 DAYS AFTER THE DATE OF DELIVERY. TO CANCEL, YOU CAN EMAIL US OR CONTACT US BY PHONE (SEE
CONTACT US FOR DETAILS) ANY WEEK DAY (EXCLUDING SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS), QUOTING YOUR
CUSTOMER REFERENCE NUMBER.
4.2 TO RETURN THE ITEM(S), YOU HAVE UP TO 28 DAYS TO DO SO. THEY MUST BE IN BOXED PERFECT CONDITION WITH THE ORIGINAL
PACKAGING ALL INTACT. THE ITEM(S) MUST NOT HAVE BEEN INSTALLED OR USED AT ANY TIME. THE ITEM(S) MUST BE RETURNED
BY YOURSELF AT YOUR OWN COST. 
4.3 SOMETIMES THE PRODUCT SPECIFICATIONS FROM THE MANUFACTURER MAY CHANGE, IN WHICH CASE WE WILL DO OUR BEST TO
OFFER YOU A SUBSTITUTE OF THE SAME OR BETTER QUALITY AT THE SAME PRICE. WHERE APPLICABLE, YOU MAY CANCEL YOUR
ORDER IN ACCORDANCE WITH YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS.